Terms And Conditions.

General

 

Terms and conditions for your contract

  • These Terms and Conditions are in addition to, and do not in any way reduce or vary the obligations in any agreement to purchase a TVS Solar System (‘System’), should you choose to do so.
  • We may amend these Terms and Conditions at any time. Any amended Terms and Conditions supersede any previous versions. As you are bound by these Terms and Conditions, we recommend that you periodically refer to them.

Current Offers – Specific Terms and Conditions

  • May 2015 SONIQ Smart 5Kw
    • Metro Customers only. Limited to one system per household.
  • March 2015 German Inverter Solar Special (QLD)
    • Payment of next month power bill is capped at an amount of up to $150
    • Payment will be made after expiry of campaign (2/4/15) to the nominated bank account via EFT
    • Price to beat must be for an identical system
    • Has to be valid written quote from competitor
    • TVS reserve the right to refuse any payment should it decide that the quote is not valid.
  • 2015 EFC Member offer
    • Eligibility
      • The Essendon Member Partner programme is open to current residents of Victoria, New South Wales, Western Australia South Australia, Tasmania and Queensland only.
      • To be eligible enter the Essendon Member Partner programme you must:
        • be over 18 years of age, as of the date of entry;
        • not be an existing, current or prior True Value Solar customer;
        • own a property in a Metro Area in one of the states listed in 2(a) (with your name listed on the title deed) that does not have an existing solar system installed upon it;
        • Be a natural person installing a solar system for residential use and not a commercial entity; and
        • The property that you own must be suitable for the installation of a solar system (see clause for standard install requirements) this includes the property being safe for installation and the property conforming to the following requirements, without limitation:
        • there must not be any asbestos or other dangerous chemical in the property;
        • the wiring/power supply of the property must comply with current Australian standards;
        • in True Value Solar’s view there must be safe and reasonable access to the property.
        • Be eligible for Small-Scale Technology Certificates (‘STCs’) and be approved by your energy retailer, network distribution company and local government authority to have a solar system installed at your property.
      • Employees of True Value Solar, and friends and family members of True Value Solar employees are not eligible to enter.
    • How to enter
      • To enter the Essendon Member Partner programme you must, during the Promotion Period (18 March 2015 – 30 July 2015):
        • Purchase a True Value Solar, residential or commercial size Solar System;
        • Agree to comply with these Terms and Conditions.
      • You may only enter the Essendon Member Partner programme True Value Solar will void any duplicate entries submitted, leaving only one valid entry per person.
      • Entrants after Promotional Period will be able to access EFC benefits in 2016 season.
    • The Offer
      • All programme entrants will have their purchased solar system installed and be given access to the Essendon Member Partner programme privileges including:
        • 1 x Exclusive Essendon Football Club Training Session experience for 4 people held at the True Value Solar Centre
        • 3 x Essendon Football Club Video Updates during the 2015 season
        • 1 x Private Essendon Football Club football clinic for 2 people held at the True Value Solar Centre
      • Participants will be notified of the dates for the events held at the Essendon Football Club
      • Individuals that will be participating in the events held at the Essendon Football Club will be required to sign a waiver before the activity. Anybody participating under 18 years of age will be required to have a guardian sign on their behalf.
    • Open to all Australian residents – Customer to arrange and pay for any travel and accommodation needed for event participation at EFC True Value Solar Centre event(s) in Melbourne. Customer will need to sign waiver to participate in Private Essendon FC footy clinic.
  • Feb 2015 – Commercial Solar Offer
    • Total value of 10kW Commercial System is $9,999.00
      • ‘Rent-to-Buy’ means at the end of rental period if all payments are made incl. additional two months payment, ownership of system is transferred to the lessee unencumbered. 10kW Commercial system is based on 40 x 250W Panels with 10kW inverter (10kW System output) located in Melbourne.
      • Minimum $500 commitment deposit required upon purchase order.
      • Financed by an Energy Lease Rental Agreement over 5 years. Energy Lease ABN 25 601 345 055.Credit Provider is College Capital ABN 98 899 531 558. Fees and charges, terms conditions and credit criteria apply. Minimum Monthly payments required. Price dependent on availability and eligibility of Government Solar Credits Scheme, and customer assigning STCs to True Value Solar Pty Ltd. Pricing is for a standard installation and is subject to change without notice if value of STCs changes. Offer available to new customers only. Offer available subject to council approvals (may incl. fees) to new business customers only and ends 28th February 2015.
      • Free 1kw system not cash refundable.
      • 1kW system valued at $1400 is based on 4x250W panels with 1kW inverter operating in Melbourne.
  • December 2014 Boxing Day: Eligibility of free TV dependent on the purchase of selected solar system package.
  • December 2014 GE Email Offer: *Conditions of 60 months Instalment Interest Free: The plan is payable by 60 approximate equal monthly instalments (exact amounts specified in your statement). Daily payment amount excludes Gem Visa $99 annual fee. Monthly payments required, exact payment amount varies and is specified on your statement. ^Total price includes $99 annual fee on Gem Visa, charged after your first purchase and each anniversary date. Approved customers only. Available on advertised or ticketed price. At the end of the plan, interest will be charged at 22.99%. A $99 annual fee applies for Gem Visa. This notice is given under the Gem Visa Conditions of Use (as applicable), which specify all other conditions for this offer. Also available to GE CreditLine, GO MasterCard and Buyer’s Edge customers. Other conditions, fees and charges apply, see product websites for details. Credit is provided by GE Capital Finance Australia (ABN 42 008 583 588), Australian Credit Licence number 392145, trading as GE Money.
  • November 2014 System Upgrades Offer: *Price based on the purchase of 8 panels. Please refer to TVS Upgrade Warranty documentation for further details.
  • November 2014 $20 Million Warehouse Clearance: *Price for 5 x 200 watt panels and 1kw inverter (1000 watt system output) and is dependent on eligibility & availability of Government Solar Credits Scheme and customer assigning STCs to True Value Solar Pty Ltd and paying deposit. ^Pictures shown are indicative of product available through True Value Solar. For full terms and conditions visit www truevaluesolar.com.au
  • October 2014 Infomercial package: Daily payment amount excludes Gem Visa $99 annual fee. Monthly payments required, exact payment amount varies and is specified on your statement. ^ Total price includes $99 annual fee on Gem Visa, charged after your first purchase and each anniversary date. Approved customers only. Available on advertised or ticketed price, from True Value Solar The plan is payable by 36 approximate equal monthly instalments (exact amounts specified in your statement). At the end of the plan, interest will be charged at 22.99%. A $99 annual fee applies for Gem Visa. This notice is given under the Gem Visa Conditions of Use (as applicable), which specify all other conditions for this offer. Also available to GE CreditLine, GO MasterCard and Buyer’s Edge customers. Other conditions, fees and charges apply, see product websites for details. Credit is provided by GE Capital Finance Australia (ABN 42 008 583 588), Australian Credit Licence number 392145, trading as GE Money.
  • September 2014 Infomercial package: General metro only terms and conditions apply on advertised national package of $2,899. Standard installation only. Finance conditions apply as per GE Finance instructions.
  • Jan 2014: Conditions of 12 months interest free: Approved applicants only. Minimum Spend applies. Available on advertised price, from True Value Solar on specific package between 08/01/2014 and 31/01/14.
  • August 2013 (TAS): TVS cannot guarantee that the customer will receive the higher Tasmanian Feed in Tariff that is ending on 30 August 2013
  • September 2013 (SA): TVS cannot guarantee that the customer will receive the higher South Australian Feed in Tariff that is ending on 30 September 2013
  • September 2013 (VIC): Price for a single storey pitched tin roof within 50km of Melbourne GPO (Metro) and installation within 4 weeks of $2,366 deposit.

Advertised Offers

  • Unless otherwise specified:
    • all advertised prices and specials apply to installations in Metro areas only. Please see definitions of ‘ Metro areas’ below.
    • all advertised benefits, special offers, gifts, incentives or discounts (‘Specials‘) cannot be combined with, or used in conjunction with, any other Specials.
    • all advertised Specials are available to new customers only;
  • Purchase of applicable advertised offer required in order to claim any free items or ‘giveaways’ offered.
  • Pictures shown in current specials are indicative only of products available through True Value Solar Pty Ltd (‘TVS’)
  • ‘Unbeatable’ and ‘5% Price Guarantee': True Value Solar will beat any written competitor quote by 5% based on identical solar system and specifications. Competitor quote must be supplied at time of quote with True Value Solar.

Pricing

  • Prices and savings applicable are based on a standard install of the System (see below), and are dependent on the customers eligibility for the Small-scale Renewable Energy Scheme and the customer assigning the rights to the Small-scale Technology Certificates (‘STCs’)to TVS.
  • Advertised and quoted prices are subject to change without notice should the value of STCs change.
  • Prices indicated are specific to STC zones, and are automatically generated based on IP addresses. Ensure the correct location is selected on the TVS Website Homepage to receive accurate pricing.
  • We may revise the advertised or quoted purchase price if:
    • information provided by you when TVS determined the price was incorrect or incomplete;
      you failed to provide the information that was requested by TVS within any specified time limit(s);
    • you choose not to, or do not do all things necessary to, assign the STCs to TVS;
      due to access restrictions at the installation address, special safety equipment is required to perform the installation of the System; or
    • the premises do not comply with the installation requirements as set out below;
    • the premises are not in a Metro Area or Regional Area as defined in these Terms and Conditions and the Regional Terms and Conditions.

Possible Additional Costs

  • Electricity meter changeovers, meter board upgrades, time switch installations or repairs, electrical inspections, trenching works or any other similar works will not be performed by TVS and are not included in the advertised or quoted price.
  • If the existing switchboard and/or electrical infrastructure at the installation address, or any other surfaces or structures where the System is to be installed, do not comply with all relevant legal requirements (including all relevant codes and regulations) you may need to repair, replace or upgrade those at your own cost prior to the installation.
  • TVS will not perform any building work required to permit installation of the System.

Government Rebates and STCs

  • You may be entitled to receive a rebate or other benefit from the Commonwealth or State Government, including STCs, as a result of the purchase and installation of your System. For the avoidance of doubt, TVS does not guarantee that you will be eligible for or receive any rebate, benefit or right, as a result of purchasing your System.
  • Your purchase price includes a point of sale discount on the condition that you agree to assign the right to create STCs to TVS.
  • You authorise TVS to create and apply for STCs in your name and to receive the payment on your behalf. You agree to sign whatever documentation we may reasonably require to give effect to the assignment of STCs
  • If TVS does not receive payment for the STCs, for any reason whatsoever, you are required to pay the amount owing within 14 days from the day of the receipt of notice.
  • TVS may terminate any agreement to supply a System should the government rebate or other benefit, including STCs, be reduced, discontinued, withdrawn or cancelled prior to the installation of your System. If TVS does terminate the sale for this reason you will be entitled to a full refund.

INSTALLATION

A Standard Install for Metro Customers

Metro Area means:

  • QLD: 100km of the Brisbane GPO or Yatala Post Office;
  • NSW: 100km of the Sydney GPO;
  • VIC: 50km of the Melbourne GPO;
  • SA: 60km of the Adelaide GPO;
  • WA: 70km of the Perth GPO.

Solar Install address must:

  • have clear, unhindered vehicle access for installers;
  • have a completed home not under construction with wiring/power supply complying with current electrical standards;
  • be a single storey with a pitched tin roof (extra cost may apply for other roof types);
  • have a suitable location for the inverter. If location is exposed to elements a weather proof cover may be required.
  • LED Install address must:
    • have ceiling height of less than 3m;
    • have an existing 35w or 50w halogen lamp and transformer;
    • be in a Metro Area (see above for km radius per city);
    • have clear unrestricted access to light fittings;
    • have all pre-existing cabling and electrical systems at the property meeting current AS3000 standards;
    • have each existing light fitting earthed as per Australian standards;
    • have existing transformers not fixed to roof beams;
    • have no greater than 90mm existing hole cut out;
    • have existing down light holes in good condition;
    • have existing dimmers that are compatible with our supplied LED lamps.
    • Should the requirements above not be met, additional charges may apply for installation of the System.

TVS will endeavour to install the System within 4 to 6 weeks (if metro area) or 8 to 12 weeks (if regional area), after we receive notification of grid-connection approval either from you or your network distributor and finance approval, whichever is applicable. We will advise you if for any reason we are unable to meet these timeframes.

TVS can only install your System when your Energy Supply Authority supplies final approval and connection to the grid.

THE TVS PRODUCTS

Goods remain property of Seller until payment

  • The System will not be installed until the full purchase price has been paid and STCs have been created.
  • Ownership of the System passes to you upon final payment of the purchase price and if applicable the creation of the STCs.
  • In the event that you default in payment of all or part of the total amount payable, you hold the System as bailee for TVS and TVS will remain the legal and beneficial owner of the System.
  • Upon installation or otherwise taking the possession of the system, any risk of loss or damage in the System will pass to you.

WARRANTY

  • TVS Systems come with a 5 year warranty. The warranty is subject to the Terms and Conditions set out in the documentation provided to you at the time of installation. Please visit www.truevaluesolar.com.au for more details.
  • The Clean Energy Council recommend that to ensure maximum productivity and longevity of your System, you have it serviced regularly (see http://www.solaraccreditation.com.au/consumers/after-installing-solar-PV.html)
  • Please call 13(SOLAR) 76 52 for more information on customer Warranties or to book a service.

FINANCE

A finance option may be offered at the point of sale. Customers must be approved by the finance provider. If applicable:

  • Monthly payments must be made during the interest free period. Interest and payments are payable after the interest free period expires.
  • Paying only the minimum monthly payment will not pay out the purchase before the end of the interest free period. A $99 annual fee for Gem Visa applies.
  • This notice is given under the Gem Visa Conditions of Use (as applicable), which specify all other conditions for this offer. Also applicable to GE CreditLine, GO MasterCard and Buyer’s Edge customers.
  • Other conditions, fees and charges payable, are provided on relevant product websites.
  • Credit is provided by GE Capital Finance Australia (ABN 42 008 583 588), Australian Credit Licence number 392145, trading as GE Money.

PRIVACY POLICY

When you provide personal information to TVS you agree to the terms of our Privacy Policy. Please read our Privacy Policy.

PRICE GUARANTEE

True Value Solar will beat any competitor’s quote by 5%, provided it fulfils the following conditions:

  • it is a formal written quote and not a verbal quote or an email confirmation;
  • the price quoted by the other company is not a liquidation sale price.
  • the customer has not previously redeemed a price guarantee and the install premises are in a Metro area;
  • the quote is for products with the exact same model number and specifications as the TVS product;
  • TVS has the products in the quote currently in stock;
  • The quote does not relate to trade prices or commercial quantities.

REFERRAL BONUS

Upon the purchase and payment of the deposit for your TVS product, you may be eligible for a $100 Referral Bonus.

The following terms and conditions apply to the Referral Bonus:

  • For you to be eligible for the $100 Referral Bonus you must provide the name, address and contact details of one or more people (‘the Referred Person’) to TVS who you believe may be interested in purchasing a TVS product.
  • The Referred Person must:
    • be a new TVS customer;
    • purchase a solar system for no less than $1,500 from TVS to be installed in a Metro Area;
    • and provide your name and address at the time of placing their order.
  • The Referral Bonus will be provided in the form of a cheque or via bank transfer (depending on your payment method at the time of your purchase) and will be provided to you upon the Referred Person’s solar system being installed.
  • There is a limit of one Referral Bonus per Referred Person installed.
  • By referring the Referred Person you acknowledge, agree and warrant that you have obtained the consent of the Referred Person to provide their details to True Value Solar.

MISCELLANEOUS

Australia’s largest solar company is based on deemed solar certificates creators (generated by system installs) 2014 Calendar Year to July 2014.

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