Terms & Conditions

Metro Terms and Conditions

Prices indicated are specific to STC zones, and are automatically generated based on IP addresses. Ensure the correct location is selected to receive accurate pricing.

Australia’s largest solar company is based on deemed solar certificates creators (generated by system installs) 2014 Calendar Year to July.

Offers available to new customers only. Unless otherwise stated, all advertised prices and specials apply to metro customers only. Please see ‘Standard Install for Metro Customers’ below.

Purchase of applicable advertised offer required in order to claim any free items or ‘giveaways’ offered by True Value Solar.

Prices and savings applicable for a standard install (see below) and is dependent on eligibility for the Small-scale Renewable Energy Scheme and the customer agrees to assign the rights to the STCs to our company.

A Standard Install for Metro Customers

All prices for a standard install (see below) within metro areas. Metro areas defined as below:

  • QLD: 100km of the Brisbane GPO or Yatala Post Office.
    Electrical Contractors License 74345.
  • NSW: 100km of the Sydney GPO. Pricing for STC Zones 1-3 (Zone 4 please call for pricing). Home Builders Licence 243772C
  • VIC: 50km of the Melbourne GPO.
  • SA: 60km of the Adelaide GPO.
    Electrical Contractors License 232138. Customers will enter into agreement directly with the Installer for the installation of solar panels. True Value Solar Pty Ltd will not itself be involved in the installation of the solar panels. Offers excludes Mt. Gambier and Kangaroo Island postcodes.
  • WA: 70km of the Perth GPO. Pricing for STC Zones 1-3 (Zone 4 please call for pricing). Customers who wish to order a solar system with an output capacity of less than 2.5kW will generally be approved within 24 hours by Western Power. True Value Solar customers are also able to order systems larger than 2.5kW, but are subject to Western Power’s approval. Systems greater than 2.5kW will require a technical review and the approval process can take up to 30 days. True Value Solar will submit the application on the customer’s behalf to Western Power, but does not guarantee approval. Customers with multiphase power may incur additional costs.

Solar Install address must:

  • have clear, unhindered vehicle access for installers
  • have a completed home not under construction with wiring/power supply complying with current electrical standards
  • be a single storey with a pitched tin roof (extra cost may apply for other roof types)
  • have a suitable location for the inverter. If location is exposed to elements a weather proof cover may be required
  • understand that the solar system will be installed and your Energy Supply Authority supplies final approval and connection to the grid.

LED Install address must:

  • have ceiling height of less than 3m
  • have an existing 35w or 50w halogen lamp and transformer
  • be in a metro area (see above for km radius per city)
  • have clear unrestricted access to light fittings
  • have all pre-existing cabling and electrical systems at the property meeting current AS3000 standards
  • have each existing light fitting earthed as per Australian standards
  • have existing transformers not fixed to roof beams
  • have no greater than 90mm existing hole cut out
  • have existing downlight holes in good condition
  • have existing dimmers that are compatible with our supplied LED lamps.

** Please note that pictures shown in current specials are indicative only of products available through True Value Solar Pty Ltd

Unless otherwise specified, all advertised benefits, special offers, gifts, incentives or discounts (‘Specials‘) cannot be combined with, or used in conjunction with, any other Specials.

Price subject to change without notice if value of STCs changes.

Finance

*Approved customers only: Monthly payments must be made during the interest free period. Interest and payments are payable after the interest free period expires. Paying only the minimum monthly payment will not pay out the purchase before the end of the interest free period. A $99 annual fee for Gem Visa applies. This notice is given under the Gem Visa Conditions of Use (as applicable), which specify all other conditions for this offer. Also available to GE CreditLine, GO MasterCard and Buyer’s Edge customers. Other conditions, fees and charges payable, see relevant product websites for details. Credit is provided by GE Capital Finance Australia (ABN 42 008 583 588), Australian Credit Licence number 392145, trading as GE Money.

Government Rebate and STCs

  • You may be entitled to receive a rebate or other benefit from the Commonwealth or State Government, including Small-scale Technology Certificates (STCs), as a result of the purchase and installation of your system. True Value Solar does not warrant that you will receive any rebate, other benefit or right as a result of purchasing your system.
  • Your purchase price includes a point of sale discount on the condition that you agree to assign the right to create STCs to True Value Solar.
  • You authorise True Value Solar to create and apply for STCs in your name and to receive the payment on your behalf. You agree to sign whatever documentation we may reasonably require to give effect to the assignment of STCs
  • If  True Value Solar does not receive the payment of the STC, for any reason whatsoever, you are required to pay the amount owing within 14 days from the day of the receipt of notice.

True Value Solar may terminate this agreement should the government rebate or other benefit, including Small-scale Technology Certificates (STCs), be reduced, discontinued, withdrawn or cancelled prior to the installation of your system. If True Value Solar does terminate the agreement for this reason you will be entitled to a full refund.

Metro Campaign Offers

Jan 2014: Conditions of 12 months interest free: Approved applicants only. Minimum Spend applies. Available on advertised price, from True Value Solar on specific package between 08/01/2014 and 31/01/14.

August 2013 (TAS): TVS cannot guarantee that the customer will receive the higher Tasmanian Feed in Tariff that is ending on 30 August 2013

September 2013 (SA): TVS cannot guarantee that the customer will receive the higher South Australian Feed in Tariff that is ending on 30 September 2013

September 2013 (VIC): Price for a single storey pitched tin roof within 50km of Melbourne GPO (Metro) and installation within 4 weeks of $2,366 deposit.

Goods remain property of Seller until payment

  1. The Goods remain the Seller’s property until the purchase price is paid. Until then, the Purchaser is bailee of the Goods. The Purchaser must do all of the following:
    1.1. Keep them in its possession and control.
    1.2. Keep them in good condition, having regard to and other factors that may reasonably be regarded as having an impact on the quality of the Goods.
    1.3. Keep them in a location appropriate to the nature of the Goods, separately and marked so that the Goods are clearly and easily identifiable as the Seller’s property and inform the Seller of the location of the Goods, if requested, if they have been moved from their original point of installation.
    1.4. Not sell, assign or let them or any interest in them, or permit any change, pledge, lien or other encumbrance to be created in relation to them. What if Purchaser disposes of Goods
  2. If the Purchaser disposes of any of the Goods while they remain the property of the Seller, or any of those Goods become part of another product sold by the Purchaser, the Purchaser holds the proceeds received by it on trust for the Seller up to the amount it owes the Seller in respect of those Goods, and must immediately pay that amount to the Seller. If payment not made on time
  3. If the Purchaser does not pay the Seller the purchase price of the Goods on the due date, the Seller may require the Purchaser in writing to deliver the Goods back to the Seller. The Purchaser must comply, at its own cost. Re-Possession of Goods
  4. The Purchaser must allow the Seller to enter the premises of the Purchaser and do anything necessary to take possession of the Goods if the Purchaser does not return the Goods within 48 hours after being notified that the Goods must be returned.

Terms and conditions for your contract

  • Should any modifications to an existing contract be made at the customers request, a contract amendment fee of $150.00 will apply and all contract terms and conditions will remain binding.
  • Cancellation of an order will occur a $100 administrative fee (includes cancellations stemming from failed application of financing and within the cooling off period). Cancellations of an order after the cooling off period occurs full loss of deposit.

Terms and conditions for Price Guarantee

True Value Solar will beat any written competitor quote based on identical solar system and specifications. Competitor quote must be supplied at time of quote with True Value Solar.

Regional Terms and Conditions

Prices and savings only available if the solar system purchased is eligible for the Small-scale Renewable Energy Scheme and you agree to assign the rights to the STCs to our company.

Offers available to new customers only.

Prices indicated are specific to STC zones, and are automatically generated based on IP addresses. Ensure the correct location is selected to receive accurate pricing.

A Standard Install for Regional Customers

Price for a single storey pitched roof for customers within regional areas. Regional areas defined as below:

  • Gippsland: 100km of the Bairnsdale PO
  • Bendigo: 50km of the Bendigo PO
  • Wangaratta: 100km of the Wangaratta GPO
  • Rockhampton: 50km of the Rockhampton PO
  • Ballarat: 50km from Ballarat PO
  • Shepparton: 50 km from Shepparton PO
  • Albury: 50 km from Albury PO
  • Fraser Coast: 100km of the Brisbane GPO or Yatala Post Office (please add $200 then +$1 per km outside 100km)
  • Toowoomba: 100km of the Brisbane GPO or Yatala Post Office (please add $200 then +$1 per km outside 100km)
  • Warrnambool: 50 km from Warrnambool PO

Solar install address must:

  • have clear, unhindered vehicle access for installers
  • have a completed home not under construction with wiring/power supply complying with current electrical standards
  • be a single storey with a pitched tin roof (extra cost may apply for other roof types)
  • have a suitable location for the inverter. If location is exposed to elements a weather proof cover may be required.
  • understand that the solar system will be installed and your Energy Supply Authority supplies final approval and connection to the grid

LED install address must:

  • have ceiling height of less than 3m
  • have an existing 35w or 50w halogen lamp and transformer
  • be in a regional area (see above for km radius per region)
  • have clear unrestricted access to light fittings
  • have all pre-existing cabling and electrical systems at the property meeting current AS3000 standards
  • have each existing light fitting earthed as per Australian standards
  • have existing transformers not fixed to roof beams
  • have no greater than 90mm existing hole cut out
  • have existing downlight holes in good condition
  • have existing dimmers that are compatible with our supplied LED lamps.

** Please note that pictures shown in current specials are indicative only of products available through True Value Solar Pty Ltd

Price subject to change without notice if value of STCs changes.

Unless otherwise specified, all advertised benefits, special offers, gifts, incentives or discounts (‘Specials‘) cannot be combined with, or used in conjunction with, any other Specials.

Regional Campaign Offers

“Ultimate Essendon Experience” Competition.

  1. Competition entries valid only with the purchase of a solar system, hot water system, or a combination of both. Winners to be drawn on 8/8/14 in branch. Purchase in this instance requires a minimum $500 deposit on one, or all of the products outlined above. Payment must be made within noted time frame to be entered into the draw.
  2. Winners will enjoy a full day on 23/8/14 only in Melbourne with TVS Franchise PTY Ltd.Winners of the prize will be contacted on Friday 8th August outlining the experience day schedule and timings. Maximum of two competition winners per franchised branch only. Winners must make their own way to the True Value Solar Training Center in Melbourne, and agree to undertake all activities outlined in the schedule.
  3. Accommodation is not provided for any winners. Travel to and from the Etihad Stadium from the TVS Training Center is provided free of charge on 23/8/14. Winners will also be required, where possible, to provide testimonials about the day and give full permission to use their photographs and quotes for future promotional material, including, but not limited to TV, Social Media, Newspaper and Print.
  4. Activities at the TVS Training Center are catered; morning refreshments and lunch only. Winners must notify TVS Franchise of any dietary requirements a minimum one week before the event.
  5. True Value Solar Franchise PTY Ltd will endeavor to provide everything outlined in the promotion. In the unlikely event some activities planned do not materialize, TVS will attempt to provide an alternative activity where possible, but accepts no liability for the cancellation of any planned activities.

June 2014 (All Regional Branches)

*1. Price dependent on eligibility of Government Solar Credits Scheme and customer assigning STCs to TVS Franchise Pty Ltd. Price for a single storey pitched tin roof within 50km of regional franchise branch PO’s. Pricing for STC Zone 3 or 4 depending on state and is subject to change without notice if value of STCs changes. Offer available without finance options to new customers only. Free Wireless Energy Monitor available only
with purchase of solar system containing 6x250W Panels, 2kW Inverter, Install & Warranty for $2699. LED light giveaway are retail products only and do not include installation 2. Pictures shown are indicative of product available through True Value Solar. Offer valid until 27/06/14.

May 2014 (All Regional Branches)

*Solar hot water price $3999 based on NeoPower Electrical Enamel 250l 20 tube system. Price dependent on eligibility of Government Solar Credits Scheme and customer assigning STCs to True Value Solar Franchise Pty Ltd for solar and hot water products. Solar price quoted on site is for a single storey pitched tin roof within 50km of franchise branch. Pricing for STC Zone 3 or 4 and is subject to change without notice if value of STCs changes. Offer available to new customers only. Pictures shown are indicative of product available through True Value Solar. 6 free LED lights and 5% offer included when combining solar and hot water only. Standard installation only. Offer valid until 30/06/14. NeoPower hot water system warranty lies with manufacturer. 15 years on the collector and 10 years on either vitreous enamel or stainless steel tank.

Terms and conditions for Interest-free finance option (where available)

  • Finance is only available to approved applicants and is subject to lending criteria.
  • Terms, conditions, fees and charges apply.
  • Finance is not available on current special
  • A $100 administration fee will be charged should the contract be cancelled
  • A minimum deposit of 10% is applicable.
  • Installation time frame commences once your deposit has been received, application for finance and grid connection has been approved.

Goods remain property of Seller until payment

  1. The Goods remain the Seller’s property until the purchase price is paid. Until then, the Purchaser is bailee of the Goods. The Purchaser must do all of the following:
    1.1. Keep them in its possession and control.
    1.2. Keep them in good condition, having regard to and other factors that may reasonably be regarded as having an impact on the quality of the Goods.
    1.3. Keep them in a location appropriate to the nature of the Goods, separately and marked so that the Goods are clearly and easily identifiable as the Seller’s property and inform the Seller of the location of the Goods, if requested, if they have been moved from their original point of installation.
    1.4. Not sell, assign or let them or any interest in them, or permit any change, pledge, lien or other encumbrance to be created in relation to them.
  2. If the Purchaser disposes of any of the Goods while they remain the property of the Seller, or any of those Goods become part of another product sold by the Purchaser, the Purchaser holds the proceeds received by it on trust for the Seller up to the amount it owes the Seller in respect of those Goods, and must immediately pay that amount to the Seller.
  3. If the Purchaser does not pay the Seller the purchase price of the Goods on the due date, the Seller may require the Purchaser in writing to deliver the Goods back to the Seller. The Purchaser must comply, at its own cost.
  4. The Purchaser must allow the Seller to enter the premises of the Purchaser and do anything necessary to take possession of the Goods if the Purchaser does not return the Goods within 48 hours after being notified that the Goods must be returned.

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